Privacy at Peninsula Care Homes
We care about your privacy and handle personal information responsibly.
We collect and use personal information about residents, relatives, visitors and staff to:
- provide safe care and support
- employ and manage our workforce
- meet legal and regulatory obligations
- maintain insurance and manage claims
- improve our services
We may share information where appropriate with healthcare professionals, regulators, insurers, legal advisers and trusted service providers.
For full details, please see our full privacy notices below:
- Resident Privacy Notice
- Employee Privacy Notice
For data protection queries:
Email: [email protected]
Telephone: 01392 346442
Peninsula Care Homes – Resident Privacy Notice
Who We Are
Peninsula Care Homes Ltd is the organisation responsible for your personal information (known as the “Data Controller”).
Data Protection Lead
We have a Data Protection Lead who is responsible for overseeing how we manage personal information and ensuring compliance with data protection legislation.
If you have any questions about this notice or how your information is used, or if you would like to exercise your data protection rights, please contact:
Email: [email protected]
Telephone: 01392 346442
Why We Collect Information About You
We collect and use personal information so that we can:
- Provide safe, effective care and support
- Meet legal and regulatory requirements
- Communicate with your family/representatives
- Manage contracts, fees and funding
- Protect residents, staff and visitors
- Investigate incidents, complaints and safeguarding concerns
- Arrange insurance and manage claims
- Improve our services and quality of care
What Information We Hold
Depending on your circumstances, this may include:
- Basic Personal Information
- Name, address, date of birth
- Contact details
- Next of kin / representative details
- Identification documents
- Care and Health Information
- Medical history
- Medication information
- Care plans and risk assessments
- GP / NHS professional information
- Mental capacity / legal authority information
- Accident / incident records
- Safeguarding records
- Financial Information
- Funding arrangements
- Fee payer details
- Invoices / payment records
- Other Sensitive Information
Where relevant:
- Religion / beliefs
- Dietary requirements
- Ethnicity / cultural preferences
- Sexual orientation (where relevant to care planning)
Where We Get Your Information From
We may receive information from:
- You
- Your family / representatives
- Local authorities / commissioners
- NHS / GPs / hospitals / healthcare professionals
- Previous care providers
- Regulators / safeguarding teams
- Legal representatives / attorneys / deputies
Our Lawful Basis for Using Your Information
We process your information because it is necessary for:
- Providing and managing your care contract
- Meeting legal obligations in health and social care
- Protecting your vital interests
- Providing health/social care services
- Safeguarding and public protection
- Our legitimate interests in running safe and effective services
Special category (health) data is processed in accordance with UK GDPR and Data Protection Act 2018 requirements.
Who We Share Your Information With
We only share information where necessary and appropriate, including with:
- GPs, hospitals, pharmacies and healthcare professionals
- Local authorities / safeguarding teams
- CQC and other regulators
- Commissioners / funding bodies
- Legal advisers
- Insurance companies / brokers / claims handlers
- Auditors / professional advisers
- Emergency services
- Software providers / secure data processors acting on our behalf
Insurance and Claims
Where necessary, we may share relevant personal information with our insurers, insurance brokers and claims handlers for:
- Obtaining and maintaining insurance cover
- Managing incidents and accidents
- Defending or pursuing legal claims
How Long We Keep Information
We keep records only for as long as necessary and in line with legal / regulatory retention requirements.
Retention periods vary depending on record type, but health and care records are typically retained in accordance with health and social care guidance.
Your Rights
You have the right to:
- Request access to your information
- Ask us to correct inaccurate information
- Request restriction of processing in certain circumstances
- Object to some processing
- Request deletion where appropriate
- Lodge a complaint with the Information Commissioner’s Office (ICO)
Complaints
If you are unhappy with how we use your data, please contact us first. If we are unable to reassure you, you may also contact:
Information Commissioner’s Office
Website: https://ico.org.uk
Telephone: 0303 123 1113
Peninsula Care Homes – Employee Privacy Notice
Who We Are
Peninsula Care Homes Ltd is the Data Controller for employee personal information.
Data Protection Lead
We have a Data Protection Lead who is responsible for overseeing how we manage personal information and ensuring compliance with data protection legislation.
If you have any questions about this notice or how your information is used, or if you would like to exercise your data protection rights, please contact:
Email: [email protected]
Telephone: 01392 346442
Why We Collect Employee Information
We collect and use your personal information to:
- Recruit and employ staff
- Pay salary, pension and benefits
- Manage attendance, performance and employment records
- Meet legal/regulatory obligations
- Ensure fitness to work / occupational health compliance
- Protect residents and staff
- Maintain insurance cover and manage claims
- Meet Home Office / sponsorship obligations
- Conduct investigations / disciplinary / grievance processes
- Plan workforce and business operations
What Information We Hold
This may include:
- Basic Personal Information
- Name, address, DOB, contact details
- Emergency contacts
- Photographs / ID
- Employment Information
- Contract details
- Job title / salary / hours
- Performance / supervision records
- Training / qualifications
- Appraisals / disciplinary / grievance records
- Compliance Information
- DBS details
- Right to work documentation
- Visa / sponsorship information
- Professional registrations
- Financial Information
- Bank details
- Payroll / pension records
- Expenses / benefits
- Health Information
- Sickness records
- Occupational health information
- Reasonable adjustments
- Accident at work records
Our Lawful Basis
We process employee data because it is necessary for:
- Performance of your employment contract
- Compliance with legal obligations
- Employment law obligations
- Health and safety duties
- Safeguarding requirements
- Legitimate business interests
Who We Share Employee Information With
We may share your information with:
- Payroll / pension providers
- HMRC / statutory bodies
- DBS / Home Office / regulators
- Occupational health providers
- Training providers / awarding bodies
- Legal advisers
- Insurance brokers / insurers / claims handlers
- External HR / professional advisers
- Software providers acting on our behalf
Insurance and Claims
We may share relevant employee information with insurers, insurance brokers and claims handlers for:
- Obtaining and maintaining employer/public liability and other insurance
- Managing accidents, incidents and claims
- Defending legal proceedings
Monitoring
Where proportionate and lawful, we may monitor:
- IT systems / emails / internet usage
- CCTV footage
- Building access systems
- Telephone records
Retention
We retain employee records in line with legal and regulatory retention schedules.
Your Rights
Subject to employment law exemptions where applicable you have the right to:
- Request access to your information
- Ask us to correct inaccurate information
- Request restriction of processing in certain circumstances
- Object to some processing
- Request deletion where appropriate
- Lodge a complaint with the Information Commissioner’s Office (ICO)
Complaints
If you are unhappy with how we use your data, please contact us first. If we are unable to reassure you, you may also contact:
Information Commissioner’s Office
Website: https://ico.org.uk
Telephone: 0303 123 1113